Cancellation and Refund Policy

1. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our support team. Here's what happens when you cancel:

• Your subscription remains active until the end of the current billing period
• You retain access to all features until the subscription expires
• Your data is retained for 30 days after cancellation for recovery
• No further charges will be made after cancellation

2. Refund Policy

We offer a 7-day money-back guarantee for new Pro plan subscriptions. If you're not satisfied with our service, request a full refund within 7 days of your initial purchase.

Refund Eligibility

Eligible for a refund

• Service Downtime. If our platform is unavailable for extended periods due to our fault
• Billing Errors. Duplicate charges or incorrect billing amounts
• Within 7 Days. New subscriptions cancelled within 7 days of purchase (Pro plan)

Not eligible

• After Usage. Refunds after significant compute resources have been consumed
• After 7 Days. Subscription cancellations after the 7-day window
• Enterprise Contracts. Custom enterprise agreements have separate terms

3. How to Request a Refund

1. 1Email us at billing@langtrain.xyz with your account email
2. 2Include your order ID or transaction reference
3. 3Briefly describe the reason for your refund request
4. 4Our team will review and respond within 2 business days

Contact Us

For billing inquiries or refund requests, contact us at billing@langtrain.xyz or support@langtrain.xyz