Cancellation & Refund Policy

1. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our support team. Here's what happens when you cancel:

Your subscription remains active until the end of the current billing period
You retain access to all features until the subscription expires
Your data is retained for 30 days after cancellation for recovery
No further charges will be made after cancellation

2. Refund Policy

We offer a 7-day money-back guarantee for new Pro plan subscriptions. If you're not satisfied with our service, request a full refund within 7 days of your initial purchase.

Refund Processing

Approved refunds are processed within 5-7 business days. The refund will be credited to the original payment method used during purchase.

Refund Eligibility

Service Downtime

If our platform is unavailable for extended periods due to our fault

Billing Errors

Duplicate charges or incorrect billing amounts

Within 7 Days

New subscriptions cancelled within 7 days of purchase (Pro plan)

After Usage

Refunds after significant compute resources have been consumed

After 7 Days

Subscription cancellations after the 7-day window

Enterprise Contracts

Custom enterprise agreements have separate terms

3. How to Request a Refund

1Email us at billing@langtrain.xyz with your account email
2Include your order ID or transaction reference
3Briefly describe the reason for your refund request
4Our team will review and respond within 2 business days

Contact Us

For billing inquiries or refund requests, contact us at billing@langtrain.xyz or support@langtrain.xyz

1. Cancellation Policy

You may cancel your subscription at any time through your account settings or by contacting our support team. Here's what happens when you cancel:

Your subscription remains active until the end of the current billing period

You retain access to all features until the subscription expires

Your data is retained for 30 days after cancellation for recovery

No further charges will be made after cancellation

2. Refund Policy

We offer a 7-day money-back guarantee for new Pro plan subscriptions. If you're not satisfied with our service, request a full refund within 7 days of your initial purchase.

Refund Processing

Approved refunds are processed within 5-7 business days. The refund will be credited to the original payment method used during purchase.

Refund Eligibility

Service Downtime

If our platform is unavailable for extended periods due to our fault

Billing Errors

Duplicate charges or incorrect billing amounts

Within 7 Days

New subscriptions cancelled within 7 days of purchase (Pro plan)

After Usage

Refunds after significant compute resources have been consumed

After 7 Days

Subscription cancellations after the 7-day window

Enterprise Contracts

Custom enterprise agreements have separate terms

Cancellation & Refund Policy

7-Day Window

Cancel Anytime

Quick Response

1. Cancellation Policy

2. Refund Policy

Refund Processing

Refund Eligibility

Service Downtime

Billing Errors

Within 7 Days

After Usage

After 7 Days

Enterprise Contracts

3. How to Request a Refund

Contact Us

Cancellation & Refund Policy

7-Day Window

Cancel Anytime

Quick Response

1. Cancellation Policy

2. Refund Policy

Refund Processing

Refund Eligibility

Service Downtime

Billing Errors

Within 7 Days

After Usage

After 7 Days

Enterprise Contracts

3. How to Request a Refund

Contact Us